Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Xholic AI ("Xholic," "we," "us," or "our"). They govern your access to and use of xholic.ai, the Xholic web application at app.xholic.ai, the Xholic Chrome extension, and every related product, feature, and service (together, the "Services").

By creating an account, starting a trial, buying a subscription, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which explains how we handle personal data. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it, and "you" includes that organization.

2. Eligibility and your account

You must be at least 18 years old, and old enough to form a binding contract where you live, to use the Services. You may not use the Services if you are barred from doing so under applicable law, including sanctions and export-control laws.

You sign in to Xholic with your X account. You must give us accurate information, keep it up to date, and keep your X account and Xholic sessions secure. You are responsible for everything that happens under your account, including actions taken by people you give shared access to. Tell us promptly at hello@xholic.ai if you believe your account has been accessed without permission.

An account is for one person or organization. You may not sell, transfer, or share login access to your account, or use it in a way that gets around the limits of your plan. Shared access is allowed only through the features described in Section 9.

3. The Services

Xholic is an AI-powered growth platform for X. Depending on your plan, the Services include:

• Create: Workers that draft posts in your voice on a schedule, an AI composer with rewrite and review tools, X Articles, an Inspiration library of high-performing posts, and Ask, an AI assistant that can answer questions and prepare actions for your approval.
• Publish and automate: Smart Scheduler for drafts, queues, and scheduled posts, plus automation rules such as auto-repost, auto-delete, and auto-plug.
• Engage: AI reply suggestions, curated feeds, mentions, Signals lead finding, contact lists, and direct message (DM) tools.
• Measure: analytics for your posts, audience, and estimated earnings, including data you import from X.
• Chrome extension: in-page tools on x.com for replies, remixes, saving posts, and quick access to your Xholic workspace.

The features, limits, and allowances of each plan are described on our pricing page and in the Services. We continually improve Xholic, so we may add, change, or remove features. Features labeled beta, preview, early access, or similar are provided as they are, may have bugs, and may change or end at any time. Features we describe as coming soon, such as API, CLI, or MCP access, are not part of your purchase until they are released.

4. Your X account and the X platform

Xholic works with X through X's official APIs and authorized data providers. When you connect an X account, you authorize Xholic, through X OAuth, to read account information and to publish, repost, delete, send DMs, and take other actions on that account that you request or configure in the Services. You can revoke this authorization in your X settings at any time, but features that depend on it will stop working.

You remain responsible for your X account and for complying with X's Terms of Service, Rules, Developer Policy, and automation rules. X may limit, suspend, or remove your account or content for reasons outside our control. We are not responsible for actions X takes, or for changes X makes to its platform, APIs, pricing, or policies, even if they reduce or end the availability of a feature.

Xholic is an independent product. It is not affiliated with, endorsed by, or sponsored by X Corp. X and the X logo are trademarks of their owner.

5. AI features and AI-generated content

Xholic uses machine-learning models, including models provided by third-party AI providers, to generate drafts, replies, rewrites, remixes, articles, images, answers, scores, insights, and recommendations ("Output").

• Review before you publish. Output can be inaccurate, incomplete, offensive, or similar to content generated for other users. You are responsible for reviewing Output and for everything you publish or send, whether or not you edited it.
• Nothing is posted without you. Workers create drafts for you to review. AI Output is published or sent only when you approve it, place it in a schedule, or set up an automation that publishes it. Ask asks for your approval before it posts, schedules, or sends a message on your behalf.
• Voice and style. You may ask a Worker to learn from a creator's public posts. You must not use Output to impersonate anyone, to pass off another person's work as your own, or to infringe copyright.
• No guaranteed results. Scores, predictions, earnings estimates, and recommendations are estimates. We do not promise any level of reach, engagement, followers, leads, revenue, or other outcome.

As between you and Xholic, and to the extent permitted by law, you own the Output generated for you, subject to these Terms and the rights of others. You may not use the Services to develop a competing AI model or product.

6. Publishing, automation, and messages

Smart Scheduler publishes posts, threads, and X Articles at the times you choose, and automation rules can repost, undo a repost, add a follow-up reply, or delete a post based on the conditions you set. You are responsible for the content, media, timing, and rules you set up.

Publishing depends on X's availability, your account's status and permissions, rate limits, plan allowances, and safety checks. We do not guarantee that an action will run at the exact time requested or at all. Xholic may delay, skip, pause, or fail an action when required by these factors, and it records the result so you can see what happened.

DM features include bulk campaigns you launch and Auto DMs, which are sent automatically, without approving each message, to people who reply to your post with the keyword you choose. Both draw on your plan's monthly DM allowance. Each plan also limits how many bulk campaigns you can launch per UTC day (Pro 5, Max 5, and Ultra 100). Messages are sent gradually and may be delayed or stopped to respect platform limits, safety controls, or the law. You must only message people who would reasonably expect to hear from you, follow anti-spam and privacy laws, and honor requests to stop.

7. Lead finding, analytics, and public data

Signals, feeds, mentions, contact lists, Inspiration, and analytics show information that people have made public on X, such as profiles and posts. When you use this information, including to build lead or contact lists, you are responsible for using it lawfully, including under data protection, privacy, consumer-protection, and anti-spam laws that apply to you.

You must not use the Services to harass, stalk, or discriminate against anyone, to build profiles of people for purposes unrelated to legitimate engagement on X, or to sell or publish information about other people.

Analytics, including earnings estimates and data imported from X, may be delayed, incomplete, or different from figures X reports. They are for planning only and are not financial, tax, or legal advice.

8. Chrome extension

The Xholic Chrome extension runs on x.com. It requires an active Xholic session and uses your active X account to select the matching Xholic account or workspace you are authorized to use. It reads the posts you act on, and it records the replies you post on x.com to personalize your suggestions and power reply analytics and goals, as described in our Privacy Policy.

The extension is distributed through the Chrome Web Store. Your use of it is also subject to the Google Chrome Terms of Service, and we operate it under the Chrome Web Store Developer Program Policies.

9. Added accounts and shared access

Your Main Account holds your Xholic subscription. You may add X profiles you are authorized to manage by completing X OAuth. Each added profile keeps its own content and settings and uses the Main Account's subscription and shared allowances. Pro, Max, and Ultra support up to 5, 5, and 10 X accounts respectively, including the Main Account. A trial supports up to 5. Adding a profile does not start another trial or increase your allowances.

You may share your Main Account with another Xholic user by invitation. Access starts when the recipient accepts, and both of you must keep an active subscription or trial. Sharing does not include your added profiles and does not combine subscriptions. Work done in a shared account uses that account's credits and allowances.

Editors can create, edit, schedule, and publish content. Full access also allows managing AI context, settings, and bulk DMs. Billing, security, account connections, and sharing controls stay with the owner. Neither permission reveals passwords or OAuth tokens.

The owner keeps ownership of the account and its content and is responsible for choosing whom to authorize. Each person is responsible for their own actions. The owner can revoke access, and a recipient can leave, at any time. Ending access does not delete the account's content, and posts already scheduled stay scheduled.

10. Acceptable use

You agree not to use the Services to:

• break the law, infringe anyone's rights, or publish content that is defamatory, hateful, harassing, sexually exploitative, or misleading;
• send spam or unwanted messages, or manipulate engagement, including fake accounts, follow or engagement schemes, coordinated inauthentic behavior, or anything else that breaks X's rules;
• impersonate any person or organization, or misrepresent who you are;
• access accounts, data, or systems without permission, or probe, scan, or test the security of the Services without our written consent;
• copy, scrape, or bulk-extract the Services or their data, or use bots or scripts to access them outside the features we provide;
• reverse engineer the Services, except where the law allows it despite this restriction;
• get around usage limits, credit metering, trial rules, or other technical restrictions, including by creating multiple accounts;
• resell, sublicense, rent, or provide the Services to others as a service bureau, except through the shared-access features we offer;
• upload malware, or interfere with or overload the Services or the experience of other users.

We may investigate suspected violations, remove content from the Services, and suspend or end access as described in Section 18.

11. Your content and feedback

You keep ownership of the content you submit to the Services, such as drafts, posts, media, instructions, AI context, product details, contact lists, and messages ("Customer Content"). You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, support, and improve the Services for you, and to publish it on X when you instruct us to. This license ends when Customer Content is deleted from our systems, except for copies kept as described in our Privacy Policy.

You confirm that you have all rights needed to submit Customer Content and to have us process and publish it as you direct.

Ratings, reasons, edits, selected suggestions, final replies, and their public performance are used to personalize your suggestions. They are not public reviews or testimonials. If you send us ideas or feedback about Xholic, we may use them without restriction or payment to you.

12. Our intellectual property

The Services, including their software, design, text, and branding, are owned by Xholic and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your own personal or business purposes while your access is active. We keep all rights not expressly granted.

If you believe content on the Services infringes your copyright, email hello@xholic.ai with the work, the material you believe infringes it, your contact details, and a statement that you are authorized to act for the rights holder.

13. Plans, trials, and billing

Paid plans renew automatically until you cancel. Your trial converts to a paid plan, and you are charged, unless you cancel before it ends. Payments are not refundable (Section 15).

Payment provider

Purchases are processed by our payment provider, Dodo Payments, which acts as the merchant of record and reseller of your purchase. Its terms for buyers also apply to your payment. Prices are in US dollars and do not include taxes. Taxes are calculated by the payment provider and shown at checkout. Your bank may charge foreign exchange or other fees, which are your responsibility.

Subscriptions and renewal

Pro, Max, and Ultra are billed monthly, quarterly, or annually, as you choose at checkout. By subscribing, you authorize the recurring charge for your plan and billing period, plus applicable taxes, to your payment method at the start of each period until you cancel. You must keep your payment information accurate. Invoices and receipts are available from the billing portal.

Trials

• Each plan may include a 3-day trial. Checkout may require a valid payment method. You are not charged during the trial.
• A trial includes its own limited allowances, which are shown on the pricing page and in the Services, and may include bonus credits you can earn by completing setup steps. Credit packs cannot be bought during a trial.
• When the trial ends, it converts automatically to the plan and billing period you selected, and your payment method is charged, unless you cancel before the trial ends.
• Trials are limited to one per person. We track trial eligibility by X account and email address. If we detect a repeat or abusive trial, we may cancel it, decline it, or require payment before access.
• You may end a trial early and start paid billing immediately. We show the charge before you confirm. Changing plan or billing period during a trial takes effect when the trial ends and does not restart or extend it.

Upgrades and plan changes

You may upgrade to a higher plan or a longer billing period at any time. Upgrades take effect immediately once payment succeeds, and the payment provider charges a prorated amount that we show before you confirm. If that payment fails, your existing plan stays in place. Downgrades to a lower plan or a shorter billing period are not available on paid plans.

14. AI credits and post credits

AI actions use AI credits, and publishing through Xholic uses post credits. Credits are units for measuring use of the Services. They are not money, have no cash value, cannot be transferred, sold, or exchanged for cash, and are not third-party model tokens.

• Included credits are part of your plan. They reset each monthly usage period and do not roll over. During a trial, a single trial allowance applies instead.
• Bonus credits, such as onboarding rewards, are promotional. We may set conditions on them, and they cannot be used after your access ends.
• Credit packs, where offered, can be bought only on an active paid subscription. Pack credits do not expire, but they can be used only while you have an active paid subscription.
• Credits are used in this order: included, then bonus, then purchased. Your current balance and reset time are shown in the Services.

AI credit rate card

Effective October 11, 2026. Each request is charged at the rate below. Each Worker draft costs 10 credits. An Ask Xholic request is charged for what it uses, from 1 credit up to the amount shown; saving or forgetting a memory costs 1 credit.

Post credit rates

How charging works

Credits are reserved when a request starts. If a request fails because of an error on our side or our providers' side before you receive a usable result, the reserved credits are returned to your balance. Automatic retries and quality repairs for the same request are not charged again. A request is charged once it has produced a result you received, even if you stop it afterwards or it later fails for a reason caused by the request itself, such as a budget limit or a content safety stop.

We may change these rates for future requests by updating this rate card and its effective date.

15. No refunds

All payments are final and non-refundable. Because every plan comes with a free trial so you can evaluate Xholic before you pay, we do not offer refunds, in full or in part, for any reason, except where a refund is required by law.

This applies to every charge, including:

• the first charge after a trial converts, including if you forgot to cancel;
• monthly, quarterly, and annual renewals;
• partially used or unused billing periods, features, or allowances;
• unused AI credits, post credits, and credit packs;
• prorated upgrade charges and billing-period changes;
• periods when you did not use the Services, or when features were limited by X, third-party outages, or changes to the Services;
• suspension or termination of your account for breaking these Terms.

Cancelling stops future charges only. It does not refund any payment already made, including for the current billing period.

If you are charged in error, for example a duplicate charge or a charge after a cancellation we confirmed, contact us within 30 days at support@xholic.ai and we will correct the error. Correcting a billing error is not a refund under this policy.

If you live in a country whose laws give you a right to withdraw from or cancel a digital service contract, you agree that the Services start immediately when you subscribe or start a trial, and you acknowledge that you lose that right once the Services begin, to the extent the law allows. Nothing in these Terms limits rights that cannot be waived under applicable law.

16. Cancellation, failed payments, and chargebacks

Cancelling

You can cancel at any time from your billing settings. Cancellation takes effect at the end of your current paid billing period. You keep paid access until then, and the subscription does not renew. You can undo a cancellation before the period ends.

If you cancel during a trial, you will not be charged. Your trial access and remaining trial allowances continue until the original trial end date. Cancelling or resuming does not restart or extend a trial.

We may offer eligible subscribers the option to pause instead of cancelling. While paused, billing and paid access stop and your content and purchased credits are kept.

Failed payments

If a renewal or trial-conversion payment fails, we may suspend paid access immediately, without a grace period, until the payment succeeds. The payment provider may retry the charge. Features that depend on your plan, such as scheduled posts, automations, Workers, and added accounts, may be paused while your access is suspended.

Chargebacks and disputes

Please contact us before disputing a charge with your bank so we can help. If a payment for your current billing period is reversed, refunded by the payment provider, or lost in a dispute, we will cancel the subscription and end paid access immediately, and credits bought with a reversed payment are removed. We may contest disputes we believe are invalid and may refuse future purchases from accounts with abusive chargebacks.

17. Changes to plans and prices

We may change prices, plans, allowances, or features for future billing periods. If a price change affects your subscription, we will tell you in advance, as required by law, and the new price applies from your next renewal after the notice. If you do not agree, cancel before the renewal.

Discounts, promotional prices, launch prices, and promotional credits apply only on the terms shown when you received them, have no cash value, and may end if you cancel, change plans, or stop qualifying.

18. Suspension and termination

We may suspend or limit your access, remove content from the Services, or terminate your account, with or without notice, if you break these Terms, fail to pay, create risk or legal exposure for Xholic or others, or if we are required to by law or by X. Where reasonable, we will tell you why and give you a chance to fix the problem.

You may stop using the Services at any time. To delete your account and its data, email hello@xholic.ai from the address on your account. Cancel your subscription first; deleting an account does not cancel a subscription or refund any payment.

When your access ends, your right to use the Services ends immediately. We handle remaining data as described in our Privacy Policy. Sections that by their nature should continue, including those on content licenses, payments owed, no refunds, disclaimers, limitation of liability, indemnity, and disputes, survive.

19. Third-party services

The Services rely on and link to third-party services, including X, Google Chrome, our payment provider, AI model providers, and GIF and media providers. Their terms and privacy policies govern your use of them. We are not responsible for third-party services, their content, outages, or decisions.

20. Disclaimers

To the fullest extent permitted by law, the Services and all Output are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not warrant that the Services will be uninterrupted, secure, or error-free, that Output will be accurate or appropriate, or that you will achieve any particular result.

21. Limitation of liability

To the fullest extent permitted by law, Xholic and its affiliates, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, followers, or X account access, even if advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims relating to the Services or these Terms is limited to the greater of (a) the amount you paid us for the Services in the three months before the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

22. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Xholic and its affiliates, officers, employees, and agents from any claims, losses, liabilities, damages, and expenses, including reasonable legal fees, arising from your Customer Content, your use of the Services or Output, your messages and outreach, or your breach of these Terms, the law, or the rights of others.

23. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Xholic's operating entity is established, without regard to conflict-of-law rules, unless the law of your country of residence requires otherwise.

Before starting any formal proceeding, you agree to contact us at hello@xholic.ai and try to resolve the dispute informally for at least 30 days. To the extent permitted by law, claims must be brought individually and not as part of a class or representative action. If you are a consumer, you keep any right to bring a claim in the courts where you live.

24. General terms

• Entire agreement. These Terms, the Privacy Policy, and the terms shown at checkout are the entire agreement between you and Xholic about the Services.
• Electronic communications. You agree to receive notices, receipts, and other communications electronically, by email or in the Services.
• Assignment. You may not transfer these Terms without our consent. We may transfer them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it.
• Events beyond our control. We are not liable for delays or failures caused by events beyond our reasonable control, including outages or changes at X or other providers.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and Xholic.

25. Changes to these Terms

We may update these Terms. We will post the new version here with a new "Last updated" date and, for material changes, notify you by email or in the Services before they take effect. If you keep using the Services after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Services and cancel your subscription.

26. Contact

Questions about these Terms: hello@xholic.ai. Billing and account support: support@xholic.ai.