50 Best Tweets About Customer Success (2026)

Discover the best tweets about customer success, covering onboarding, adoption, retention, expansion, health scores, support, teams, and operating playbooks.

Customer onboarding, adoption, retention, expansion, health scoring, support, team operations, metrics, and firsthand company lessons.

Creators
44
Updated

What 50 top Customer Success posts reveal

The largest themes in this set are retention, churn and expansion (48% of tweets) and onboarding and activation (36%). Posts frequently discuss faster time-to-value, customer feedback and usage signals, and post-sales practices such as health tracking, renewals, expansion and reactivation. AI appears as a proposed tool for onboarding and customer-success workflows, while several posts emphasize customer context, fit and responsiveness. [2079993565019795637, 2083954605533065561, 2037149683651371479]

Dominant tone
Positive

66% of posts

Median score
7.63

All-time engagement

Leading format
Story

36% of posts

Recent posts
46%

Published in 90 days

Conversation map

The themes creators return to

Customer Health & CS Operations

Health scoring, churn-risk detection, account prioritization, renewals, support handoffs, playbooks, and operational systems for post-sales teams.

24%

Customer-Led Product Strategy

Using customer behavior, requests, willingness to pay, and success outcomes to prioritize features, validate roadmap choices, and avoid bad-fit customization.

20%

Tone and stance

Sentiment Positive leads
Author posture Supportive leads

Performance benchmark

Median likes
25
Median reposts
1
Median replies
6
Median views
1.9K

Posts with media make up 44% of this collection. Their median all-time score is 5.44, compared with 8.41 for text-only posts.

Format mix

  • Story 36% · score 3.26
  • List 34% · score 22.2
  • Opinion 24% · score 5.50
  • Announcement 6% · score 11.0

Where creators agree, and where they do not

Open debate

Manual learning versus early onboarding automation

One post recommends personally onboarding early users before automation, while another proposes onboarding agents as an early investment for vertical AI companies. These are differing recommendations rather than measured comparative results. [2079993565019795637, 2037149683651371479]

Open debate

Enterprise implementation support versus customization risk

One post describes forward-deployed implementation roles as important for complex AI deployments; another warns that extensive requests from a single enterprise customer can pull a product roadmap toward one-off work. [1946335852940099713, 2061460456032649473]

Patterns behind standout posts

Statistical standouts

  1. View standout post 1 Score 3240.9 · 424.76× median
  2. View standout post 2 Score 1486.3 · 194.79× median
  3. View standout post 3 Score 343.2 · 44.98× median
  4. View standout post 4 Score 162.7 · 21.32× median
  5. View standout post 5 Score 124.2 · 16.27× median

Who shapes this conversation

The five most represented creators account for 20% of the selected posts.

  1. 1. Ayman Al-Abdullah 🧱

    @aymanalabdul

    2 posts

  2. 2. Dan Rosenthal

    @dan__rosenthal

    2 posts

  3. 3. Harshil Tomar

    @Hartdrawss

    2 posts

  4. 4. Jason ✨👾SaaStr.Ai✨ Lemkin

    @jasonlk

    2 posts

  5. 5. Luke Sophinos

    @lukesophinos

    2 posts

  6. 6. Nick Mehta

    @nrmehta

    2 posts

Since the previous snapshot

What changed since Aug 12, 2026

  • 78% of the selected posts remained.
  • The creator count changed by -2.
  • The leading sentiment remained stable.
How this analysis was made

Themes, sentiment, stance, and post format are classified per tweet. All counts, shares, medians, creator concentration, freshness, and performance comparisons are then calculated directly from the published snapshot.

Xholic's all-time score compares engagement while accounting for reach, post age, and creator consistency. It is used for relative comparisons within this collection.

This report analyzes the exact 50-post snapshot shown below. AI identifies editorial categories and drafts explanations; all statistics are calculated from the snapshot, and every narrative claim is checked against cited posts before publication.

Top Customer Success tweets from 44 creators

Ranked 01–50

  1. 01

    @gregisenberg ·

    Every startup should have a daily markdown file called "what_the_market_is_telling_us.md" It updates every morning from the places where customer truth already lives: 1. Stripe for who pays, upgrades, downgrades, and churns 2. PostHog for what people actually do in the product

    • 233 Replies
    • 253 Reposts
    • 3.5K Likes
    • 299.9K Views
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  2. 02

    @fin465 ·

    We went from 0 to 1,000+ paid customers in our first 20 weeks by religiously following these @ycombinator 12 rules: 1/ grow retention before growth. we didn't run a single growth campaign until we hit 90% weekly retention. scaling a leaky bucket just means you fail faster 2/

    • 76 Replies
    • 141 Reposts
    • 1.8K Likes
    • 149.8K Views
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  3. 03

    @nikitabier ·

    Before I took this job, I got breakfast with @joshelman, one of the first product managers at the company and my mentor for the last 10 years. He said getting new accounts ramped up on X has been one of the app's toughest challenges -- and the most important thing to unlock

    • 1.1K Replies
    • 168 Reposts
    • 4.3K Likes
    • 1.2M Views
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  4. 04

    @aymanalabdul ·

    Metrics you should track weekly as a CEO: • Cash in the bank (not just revenue) • APRR (A-Player Referral Rate) • NRR (Net Revenue Retention) • Customer Acquisition Cost • Revenue per employee • Lifetime Value • Churn Let me break these down: 1. Cash in the bank Cash in the

    • 17 Replies
    • 29 Reposts
    • 224 Likes
    • 15.6K Views
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  5. 05

    @JasonrShuman ·

    The best vertical AI companies in 2027 won’t just have an onboarding team. They’ll have a team of onboarding agents. Onboarding doesn’t fail just because it’s slow. It fails for two reasons: First, the setup never gets finished. The integrations stall, the data migration

    • 20 Replies
    • 0 Reposts
    • 119 Likes
    • 20.8K Views
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  6. 06

    @dan__rosenthal ·

    We've helped dozens of YC startups and enterprise B2B companies build their go-to-market motions. All of our top performing accounts follow this exact 6-stage modular system: (bookmark this): 1️⃣ The 6 stages: → Traffic Generation → Lead Capture → Lead Nurturing →

    • 13 Replies
    • 7 Reposts
    • 67 Likes
    • 5.2K Views
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  7. 07

    @Hartdrawss ·

    The 10 decisions that determine whether your app survives the first 90 days or joins the graveyard : 1. the problem you pick : if people won't pay before you build, you don't have a product, you have a hobby. 2. who gets the first 100 users : 10 people who'd pay before launch

    • 10 Replies
    • 8 Reposts
    • 75 Likes
    • 4.8K Views
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  8. 08

    @codyplof ·

    I know I talk about Claude a lot lately but there’s another thing I’ve been just as obsessive about lately and that is talking to customers. I have a Customer Advisory Board of 250 customers currently and I’m the only one in it right now. I talk to them daily, send multiple

    • 20 Replies
    • 4 Reposts
    • 135 Likes
    • 11.2K Views
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  9. 09

    @DanielSmidstrup ·

    Hermes is my first employee. Its job is to find ways to create value for ClimbX every day. Without a clear use case, AI agents become another distraction. So my first real use case is "customer success" for ClimbX. It runs every morning and reviews: 1. Trial and paying user

    • 41 Replies
    • 3 Reposts
    • 80 Likes
    • 2.9K Views
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  10. 10

    @Nate_Google_ ·

    i keep getting asked about Grapevine -https://t.co/feTkRO9eTu we use this to decrease our churn and increase our subscription rate by learning the psychology behind why customers buy our products here are the exact questions that i often start with: 1. "What is the #1 health

    • 5 Replies
    • 0 Reposts
    • 36 Likes
    • 4K Views
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  11. 11

    @jasonlk ·

    Customers love, love, love to hear from the CEO This alone is one reason why start-ups have an edge Take advantage: - Go talk to 10+ of them a week - Do a user conference, it's OK to start small - Meet every larger customer in person - If there are bumps, just email them

    • 12 Replies
    • 6 Reposts
    • 109 Likes
    • 19.5K Views
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  12. 12

    @aymanalabdul ·

    Every CEO should do this exercise with their customers… Put your best customers in a Slack chat and ask these 5 questions: - "Walk me through the last time you hit this problem. What happened?" - "What solutions have you already tried? Why weren't they good enough?" - "If you

    • 9 Replies
    • 7 Reposts
    • 49 Likes
    • 3.6K Views
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  13. 13

    @Hartdrawss ·

    PRO TIP for FOUNDERS : your onboarding screen is the second UX decision your user experiences. most products nail the auth screen and then completely abandon the user the moment they log in for the first time. here's what we ship on every first-login state : 1/ give them a

    • 7 Replies
    • 2 Reposts
    • 30 Likes
    • 2.2K Views
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  14. 14

    @dan__rosenthal ·

    The standard GTM funnel that most teams run is outdated: → Traffic in → Leads out → Closed-won → Done The problem is modern B2B buyers don't move in a straight line. They research independently, loop back through multiple touchpoints, and talk to sales last. We set up a

    • 4 Replies
    • 3 Reposts
    • 18 Likes
    • 1.4K Views
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  15. 15

    @E_Bruxxx ·

    Hard tech founders underestimate one thing constantly: distribution. Everyone obsesses over delivering breakthrough tech. And yeah, obviously important. Few obsess over procurement, channel strategy, deployment velocity, integration pain, customer onboarding, government sales

    • 19 Replies
    • 4 Reposts
    • 128 Likes
    • 7.9K Views
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  16. 16

    @MakadiaHarsh ·

    My exact onboarding process that keeps clients from ever saying "this isn’t what I expected": Day 1: - 45-min kickoff call - I record everything - Client gets the recording Day 2: - I send a 1-page scope doc - Not 20 pages - What we're building - What we're NOT building - When

    • 9 Replies
    • 3 Reposts
    • 33 Likes
    • 3K Views
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  17. 17

    @Tobby_scraper ·

    New signups feel good on iOS Aps. 3 things that changed my retention: - Onboarding emails day 1, 3, 7 - In-app wins that make users feel progress - A cancellation survey I actually act on Retention > Acquisition. Every time

    • 12 Replies
    • 1 Reposts
    • 29 Likes
    • 927 Views
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  18. 18

    @alexabelonix ·

    The hidden revenue channel is keeping contact with people who already trust you. Most founders think revenue growth means more acquisition. But expansion and reactivation are often sitting right there: old customers old pilots old waitlist old users old champions old “not now”

    • 18 Replies
    • 2 Reposts
    • 35 Likes
    • 1.1K Views
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  19. 19

    @kyrinahlis ·

    Finally decided to build the worlds greatest customer success program & fuck me it's already long as FUCK... This is one single vid - it's one purpose. The 1st 14 days of a customer buying from you. This video will actually be a YouTube video (idk why) upset i'm sending

    • 11 Replies
    • 1 Reposts
    • 41 Likes
    • 1.4K Views
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  20. 20

    @devXritesh ·

    The biggest mistake in SaaS development? Building features before fixing onboarding If users can't experience your product's value in the first 5 minutes... The next 50 features won't save it. Retention starts with the first impression, not the next release.

    • 14 Replies
    • 1 Reposts
    • 18 Likes
    • 683 Views
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  21. 21

    @askwhykartik ·

    AI is not killing dev jobs. It's killing devs who only know how to code. If you're learning development in 2025, forget "frontend vs backend." Learn this instead: → How to get a user from landing page to paying customer → Onboarding flows that don't confuse people → Paywalls

    • 6 Replies
    • 2 Reposts
    • 29 Likes
    • 1.5K Views
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  22. 22

    @oliverbrocato ·

    Over the last 2 months we hired 3 full-time Client Success Managers. The goal: 5x the quality we deliver clients. Their job is simple: Be the client’s ambassador. Serve the client above the company - and by doing that, serve the company. * Reduce churn * Increase product

    • 6 Replies
    • 0 Reposts
    • 41 Likes
    • 4K Views
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  23. 23

    @daviefogarty ·

    We launched EPL Oodies for kids and their parents and had no idea if the collaboration would work. We originally launched without a clear angle. We knew matching outfits could work, but we weren't sure how to market it. Then in a voice of customer meeting, we saw multiple

    • 6 Replies
    • 1 Reposts
    • 47 Likes
    • 3.7K Views
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  24. 24

    @SimonHoiberg ·

    I get nervous when a small SaaS I really like celebrates its first big enterprise customer too much. The contract is bigger, the logo looks good and then suddenly everyone forgets how expensive weird requests are. Custom report here, strange SSO setup there, one-off onboarding,

    • 15 Replies
    • 1 Reposts
    • 46 Likes
    • 4.6K Views
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  25. 25

    @floriandarroman ·

    The mission is simple: → get to 20 trials a day → never get a day with 0 trial Since Monday we went all in into distribution and customers feedbacks. April 5th was our last 0 trial day. The goal is to reach a 20 trials/day average as fast as possible. We are pushing daily

    • 9 Replies
    • 2 Reposts
    • 21 Likes
    • 1.2K Views
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  26. 26

    @peeplaja ·

    We gave every person at Wynter 1 week to build their own AI agent. Budget of about 4 hours each. Today was demo day. Everyone presented what they built. Most had never built anything like this before. Some had zero technical background. Didn't matter. The combo of Claude for

    • 5 Replies
    • 0 Reposts
    • 11 Likes
    • 2.1K Views
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  27. 27

    @ttunguz ·

    What happens when technology evolves faster than your sales process can adapt? The last fifteen years, startups focused on building software around very well understood processes. We had built an assembly line for software sales, SDR to AE to customer success manager. We

    • 6 Replies
    • 3 Reposts
    • 24 Likes
    • 6.2K Views
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  28. 28

    @lukesophinos ·

    Customer retention is an output. Outputs do not matter without the right inputs. The input that drives retention: time to value. Time to value is how long it takes a customer to hit the moment where your product clicks. The "aha" moment. The faster you get them there, the lower

    • 2 Replies
    • 3 Reposts
    • 15 Likes
    • 1.8K Views
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  29. 29

    @Zubairey0 ·

    One of the most underrated ways to beat competitors is not pricing. It’s not even always product. It’s customer success and response time. Saw this happen last week while helping a client with card issuance. We connected them with a few providers. One provider took days to

    • 17 Replies
    • 4 Reposts
    • 54 Likes
    • 8.2K Views
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  30. 30

    @nrmehta ·

    In enterprise AI startups, one of the top things I’d recommend hiring for is Empathy for the Enterprise. I proudly live in the Bay Area and have since college (don’t ask how long ago!) I love the spirit here: * Constant reinvention. * Not getting tied to the past. * Risk

    • 6 Replies
    • 1 Reposts
    • 41 Likes
    • 10.6K Views
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  31. 31

    @lukesophinos ·

    Stop hiring "SaaS" Customer Success leaders for your vertical business. That CS leader with a decade at Salesforce or HubSpot? They probably won't work out. Here's why: Horizontal SaaS CS is built for sophisticated software buyers. Your customer is a VP of Marketing who's

    • 0 Replies
    • 0 Reposts
    • 17 Likes
    • 2.8K Views
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  32. 32

    @TheJobfather__ ·

    Customer Success Operations is a sleeper role for people who understand customers, systems, and retention. CS Ops helps teams track renewals, onboarding, customer health, churn risk, and support handoffs. To build proof, create a mock customer health score. Include usage,

    • 1 Replies
    • 0 Reposts
    • 15 Likes
    • 1.4K Views
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  33. 33

    @neilpatel ·

    Most products make users jump through hoops before delivering a single moment of value. Email verification. Profile setup. Forced tutorials. Plan selection. That's not onboarding. That's a gauntlet. The brands winning on retention flip the sequence. Core value first. Everything

    Video thumbnail from Neil Patel's post Watch video
    • 6 Replies
    • 5 Reposts
    • 26 Likes
    • 4.5K Views
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  34. 34

    @AdamrahmanGTM ·

    The outbound closed loop: + Identify best customers (highest retention + expansion) + Extract shared firmographic patterns + Rebuild ICP around those patterns + Target lookalikes with outbound + Track which new customers retain and expand + Feed results back into the loop Every

    • 0 Replies
    • 1 Reposts
    • 9 Likes
    • 410 Views
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  35. 35

    @frog_omo ·

    Your best ops person just put in her notice. She runs enterprise onboarding. Every client. Every time. You open Confluence, looking for the process doc. There's a page called "Enterprise Onboarding." Last edited 14 months ago. Three bullet points. A broken Loom link. You call

    • 5 Replies
    • 1 Reposts
    • 9 Likes
    • 313 Views
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  36. 36

    @raducopy ·

    If you have a low return customer rate, this is how to fix it: 1. Add 1-3 emails after purchase to set expectations for the product. Vital 2. Do a weekly check-in (first 30 days) on what they should be feeling & get replies. 3. Use success stories to increase hope of

    • 1 Replies
    • 0 Reposts
    • 8 Likes
    • 557 Views
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  37. 37

    @ShubhAgrawal26 ·

    insanely easy to get customers for a low retention product, insanely hard to acquire them when they’re gonna retain for a long time. yes - the best businesses are the ones where people never cancel, insurance. utilities, banking, payroll, accounting, CRM etc which is why

    • 0 Replies
    • 0 Reposts
    • 10 Likes
    • 280 Views
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  38. 38

    @keean_edward ·

    you can learn a lot about what makes a good product by trying different SAAS products and observing your own behavior. today i've looked at two different tools for growing on X and within 10 minutes of using both, i canceled. i was genuinely interested in the idea of those

    • 2 Replies
    • 0 Reposts
    • 3 Likes
    • 110 Views
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  39. 39

    @jasonlk ·

    "When you hire a VP Customer Success or VP of Sales, before you send the offer letter ... Ask them to send you 2 customers to talk to. Any strong leader here will have 2 customers they worked with, that will take your call. Any."

    Video thumbnail from Jason ✨👾SaaStr.Ai✨ Lemkin's post Watch video
    • 6 Replies
    • 0 Reposts
    • 10 Likes
    • 1.3K Views
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  40. 40

    One thing I'm changing as a solo founder: I spend less time building and more time talking to customers. Current split: 🥋 60% Sales & Prospecting 🤝 20% Customer Success 💻 20% Product Every new feature starts with a customer conversation.

    • 3 Replies
    • 0 Reposts
    • 7 Likes
    • 252 Views
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  41. 41

    @TheChowdhary ·

    Almost every YC founder I speak with has a "product graveyard" Here is ours: A few months ago we launched GitHub data as a new source I went through hundreds of sales demos, Intercom messages and feature requests... It was obvious that the market was looking for GitHub data

    • 0 Replies
    • 0 Reposts
    • 4 Likes
    • 67 Views
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  42. 42

    @bmykhaylivvv ·

    what %? what % of the problem will it solve for you? last week I was doing a research on one of the functionality at AiSDR and before talking to our Customer Success team I had 2 approaches for the implementation 1. quick-win which would take us 1-2 days to implement 2.

    • 2 Replies
    • 0 Reposts
    • 7 Likes
    • 351 Views
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  43. 43

    The source of innovation last 2 years has come from this.. NPS survey. We started doing that a few years ago, and it's radically changed our company. (pictured is an 8-fig brand of our teams) Every month we send our brands an NPS question to get their feedback. We pipe it

    • 2 Replies
    • 1 Reposts
    • 2 Likes
    • 265 Views
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  44. 44

    @rheejust ·

    30% of new YC companies use Porter. We got there by doing the exact opposite of what every growth playbook says. After raising our $20M Series A, my chief of staff Shankar came to me with a plan. The natural instinct after raising is to expand: deploy resources across every

    • 2 Replies
    • 0 Reposts
    • 5 Likes
    • 423 Views
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  45. 45

    @chrisbarber ·

    The value of ai coworker products is proportional to the integrations that someone has, data in and data out. AI companies would benefit from spending a lot of time observing users that do and don't have integrations set up. What are those who have it set up getting the most

    • 0 Replies
    • 2 Reposts
    • 0 Likes
    • 283 Views
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  46. 46

    @nrmehta ·

    Be Curious: 5 Weak and 5 Strong Questions to Ask B2B Customers: Everyone in B2B, whether you're a brand new AI startup founder, an experienced software exec or a customer-facing individual contributor, wants one thing - stronger customer relationships. In a world where software

    Ted Lasso Tedlassogifs GIF Watch video
    • 1 Replies
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    • 9 Likes
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  47. 47

    @joshuapliu ·

    The real measure of success for your Health Tech startup’s partnership with a health system is NOT the ROI you demonstrate - it’s actually this: Whether the health system renews your contract, year after year. I can give you many painful examples I’ve experienced at @SeamlessMD

    • 1 Replies
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    • 5 Likes
    • 366 Views
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  48. 48

    @mdjunaidap ·

    The 3 questions I ask every customer call: 1. What were you using before this? 2. What stopped you from signing up? 3. If we disappeared tomorrow, what would you miss? Their answers tell you: ➭ Your real competitors ➭ Your friction points ➭ Your actual value Ask these. Take

    • 1 Replies
    • 1 Reposts
    • 5 Likes
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  49. 49

    @marty_kausas ·

    Every CS leader in this room wanted to hear about one thing: How to implement AI Instead of talking about AI broadly, we walked through our own journey of how we scaled Pylon's customer success motion to thousands of customers across a mix of scaled and enterprise accounts. We

    • 0 Replies
    • 0 Reposts
    • 2 Likes
    • 589 Views
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    @villageglobal ·

    "Are you sure you really want to create a category? I always joke: 'I'm actually 25 years old. This is just what category creation does to you.'" @nrmehta ran the customer success platform @GainsightHQ as CEO for 13 years. Vista Equity Partners acquired the company for $1.1

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