1. Overview
This Privacy Policy explains how Xholic ("Xholic," "we," "us," or "our") collects, uses, stores, and shares information when you use xholic.ai, create an account, and use related services.
By using our website or services, you agree to the data practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
- Account and contact data: such as your email, name, and profile metadata when you sign up.
- Social platform data: limited data from your 𝕏 account when you connect via OAuth, based on permissions you authorize.
- Usage data: device, browser, page views, interactions, and service performance data.
- Billing data: subscription plan, billing status, transaction metadata, and limited payment-related information provided by our payment processors. We do not store full payment card numbers ourselves.
- Support communications: messages and related metadata when you contact us.
3. How We Use Information
We use information to:
- Provide, maintain, and improve Xholic features.
- Personalize discovery, recommendations, and content suggestions.
- Operate signup, trial, and onboarding flows.
- Process subscriptions, payments, invoices, and account support.
- Monitor security, detect abuse, and prevent fraud.
- Comply with legal obligations and enforce our terms.
4. Data Sharing
We do not sell your personal data. We may share data with trusted providers that help us operate the service (such as hosting, analytics, payment processing, and customer support tooling), and when required by law.
When you purchase a subscription, payment processing is handled by our third-party payment providers. Their use of your information is governed by their own terms and privacy policies.
5. Data Retention
We keep data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and operational needs.
We may retain certain billing, transaction, security, and compliance records after account closure where reasonably necessary for legal, tax, audit, fraud prevention, or enforcement purposes.
6. Security
We use reasonable technical and organizational safeguards to protect data. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You can request access, correction, deletion, or export of your data, subject to legal limitations. You may also disconnect linked accounts and unsubscribe from marketing communications at any time.
Deleting your account or cancelling a subscription does not eliminate records we are required or permitted to retain for billing, compliance, dispute resolution, or security purposes.
8. Children’s Privacy
Xholic is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect data from children.
9. Policy Changes
We may update this policy over time. We will post updates on this page and revise the "Last updated" date.
10. Contact
For privacy-related questions, contact us at [email protected] .
Also see our Terms of Service.